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Can't upgrade support from 'basic' - need to raise a ticket

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Mike G, User (Posts: 47)

Jan 04, 2019 2:08:41 pm EST

Hi Conrad,
I've tried to upgrade our paid V6 licence to whatever it is now but it is rejected? Licence key looks like this RUT-H-817861D056fd66C... it is for 2 techs, unlimited hosts. The reason I am needing a ticket is we can't seem to whitelist our email address for the RUT install email.

Thanks,
Mike Gottschling
N2Nets

Conrad Sallian, Support (Posts: 3049)

Jan 04, 2019 2:17:58 pm EST

Hello Mike,

I've tried to upgrade our paid V6 licence to whatever it is now but it is rejected?

Looks like a glitch. I manually set your account to Pro. Now you should be able to create tickets.

The reason I am needing a ticket is we can't seem to whitelist our email address for the RUT install email.

The email address you are trying to whitelist is s******@n2nets.com , correct? I've just whitelisted it too.

Let me know if you need further assistance.

Mike G, User (Posts: 47)

Jan 04, 2019 2:50:20 pm EST

Support level: Pro

Hi Conrad,
Thanks for the quick response and Happy New Year!

Yes, that is the correct address. What has changed? Anything else I need to do at this end to ensure continued operation?

Thanks,
Mike

Conrad Sallian, Support (Posts: 3049)

Jan 04, 2019 3:48:30 pm EST

Hello Mike,

Thanks! I wish you too a Happy New Year!

What has changed? Anything else I need to do at this end to ensure continued operation?

Starting version 6.10 the only available option to send emails will be to specify SMTP server settings. Here is more information https://www.remoteutilities.com/about/blog/Remote_Utilities/version-6.10/

Let me know if you have any questions.

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