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I've tried the fix others have had work but it won't for me - license

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Dave, User (Posts: 2)

Apr 01, 2021 2:03:45 pm EDT

I've tried the removing the config_4 file after exiting Viewer to install my free license, the 31 day trial is back - but I can't add the license file when I drag it. I tried opening the license file in Notepad and copying the text as well and that didn't work for me either. Any suggestions?

Pauline, Support (Posts: 2870)

Apr 01, 2021 6:35:28 pm EDT

Hello Dave,

Thank you for your message.

Could you please clarify what version of Remote Utilities do you use? In case if you use version 7.0.0.3, please note that your license key from version 6 is not compatible with it. In this case, please generate a new key using this form. You will receive your key as file with a .rlicense extension - with this key you can register your Viewer as described here.

Hope that helps.

Dave, User (Posts: 2)

Apr 06, 2021 9:15:51 am EDT

Support level: Free or trial

That helped very much! I had version 6.1 and I just upgraded and was able to use the generated license.

Pauline, Support (Posts: 2870)

Apr 06, 2021 4:25:27 pm EDT

Hello Dave,

I'm glad to hear we were able to help!

Please feel free to post another message if you have more questions.

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