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Still haven't received a fee license key

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Jamie Navarro, User (Posts: 2)

Jan 05, 2022 4:06:36 pm EST

Hello,

I upgraded to version 7 this morning and filled out the short form on the site to generate a new free license key, but I still haven't received the key in my email. I have checked my junk/spam and it is not there. It's been several hours now. I even tried it again, but never received an email. Is it normal for it to take this long to get the license in the email?

Thanks,
Jamie

Conrad Sallian, Support (Posts: 3049)

Jan 05, 2022 6:16:46 pm EST

Hi Jamie,

The logs show an error returned by the receiving inbox:

perfora.net (mxeueus004) Nemesis ESMTP Service not available Service unavailable Reject due to policy violations. For explanation visit https://www.ionos.com/help/index.php?id=2425&ip=198.61.254.23&c=poli

Jamie Navarro, User (Posts: 2)

Jan 05, 2022 6:57:59 pm EST

Support level: Free or trial

Hi Conrad,

Thanks for the info/reply. I tried another email address (a gmail address) and it worked. Thank you!

Jamie

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