Community

Support level upgrade fails

Victor Garcia, User (Posts: 3)

Feb 10, 2025 6:02:02 am EST

Hi, i've puirchased a paid license and when trying to upgrade the support level it says that the upgrade was correct, but it still shows a free license and can't open a support ticket

Attached Files

Conrad Sallian, Support (Posts: 3121)

Feb 10, 2025 11:20:02 am EST

Hello Victor,

We apologize for the inconvenience. I have forwarded this request to our webmaster to check the site scripts.

Meanwhile, I have manually updated your support level to to match your license.

Thanks.

Submit a reply

^* Website time zone: America/New_York (UTC -4)