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Free to Pro License Showing Second User as Owner
Support level: Plus
(Upgrade from Free to Pro with 2 users) During the purchase the form asked for a second user's name and email address which I supplied. In my viewer after swapping the free license with the paid, drag and drop, I was surprised to see that my second user's name appeared in the license as the owner instead of me, with a license type Mini, license count 2. The purchase receipt is in my name and all login access is via me. So why is my License Owner available Keys listed as my second users name? I'm confused and I dare not proceed further especially adding hosts without resolving this. Then there's his credentials to deal with.
Help ...
Help ...

Conrad Sallian,
Support (Posts: 3121)
Feb 13, 2025 12:57:17 am EST
Hello Finge,
Thank you for your message.
The checkout form doesn't ask for the second user. There is only one name (either individual's name or company name). Perhaps, you mean the 'License to another person' field:

This field is used if you are purchasing for someone else. For example, a reseller may be purchasing the license for their customer.
If you need the license to your name we can blacklist your current license key and re-issue your key to your name. Please, send us a message to sales@remoteutilities.com with the order details and we'll handle this procedure for you.
Thanks.
Thank you for your message.
The checkout form doesn't ask for the second user. There is only one name (either individual's name or company name). Perhaps, you mean the 'License to another person' field:
This field is used if you are purchasing for someone else. For example, a reseller may be purchasing the license for their customer.
If you need the license to your name we can blacklist your current license key and re-issue your key to your name. Please, send us a message to sales@remoteutilities.com with the order details and we'll handle this procedure for you.
Thanks.
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