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2-User Non-Server Address Book Alternative
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Support level: Plus
Scenario: a 2 user plus account alternative to RU Server address book syncing. One user (the owner) has the entire list of computers in his address book on his computer, his viewer. The other user in a different location, has his viewer installed on his computer with an imported list from the primary viewer altered to display only those computers he needs access to. Is this permissible without breaking RU rules?
Conrad Sallian,
Support (Posts: 3120)
Feb 18, 2025 3:23:55 am EST
Hello Finge,
Thank you for your message.
So long as these are the same remote computers (controlled devices) as in the first list - it's not a problem.
Do not hesitate to ask if you have any other questions.
Thank you for your message.
So long as these are the same remote computers (controlled devices) as in the first list - it's not a problem.
Do not hesitate to ask if you have any other questions.
Support level: Plus
The are two different computers, mine at my location, and his at his home 20 miles away. I'm trying to keep my computer fr om being a server. As I understand it, my computer would have to be an RU Server for his computer to sync to in order to view and access the computer list, and for me to be able to add him as the second user, another new concept for me. I'm trying to get this all working before my trial runs out. If not completed by then, I'll have to reduce my license from 2 to one user and find a different route for him. A portable method is also being studied for when I am on the road and need to connect to anything, and he is at the church wh ere he needs to connect to certain church computers within the building. Our current remote allowed for these things but changed remoting some of these features, crippling out needs. This is why we are seeking the change.
Hi Finge,
Thank you for your message.
In cases if you want to have the synced address book set up with users who have their own permissions, you would have to set up RU Server. Good news is that you can set up just the address book sync feature following this guide (i.e. you don't have to set up your Server as intermediary server).
Alternatively, you can also look into syncing the address book via Dropbox, however, please note that we recommend to use this method only if you are the sole user of the software to avoid potential conflicts.
When it comes to the portable solution, we suggest that you look into using Portable Viewer - you can simply sign in with your RU Server credentials and sync your existing address book right away.
Hope that helps.
Thank you for your message.
In cases if you want to have the synced address book set up with users who have their own permissions, you would have to set up RU Server. Good news is that you can set up just the address book sync feature following this guide (i.e. you don't have to set up your Server as intermediary server).
Alternatively, you can also look into syncing the address book via Dropbox, however, please note that we recommend to use this method only if you are the sole user of the software to avoid potential conflicts.
When it comes to the portable solution, we suggest that you look into using Portable Viewer - you can simply sign in with your RU Server credentials and sync your existing address book right away.
Hope that helps.
Support level: Plus
I guess I was thinking that the address book and server were to be accessed by the second computer second location each time his logon was needed. We've seen other remotes do similar and that became a problem when the original licensed computer was offline. Our more successful and simpler access methods were online via the company's website. This one is different.
Thanks for the information and it gave me much to think about and experiment with. Us ole fogies (76 am I), occasionally need more time and in this case, 30 days might not be enough. Even with the last remotes my friend and I experienced, we learned something new every day, but needed very few features.
We're very simple users, helping others who have need of personal computer care. I'm going to go for the RU install and see if I can grasp this before my trial runs out and becomes permanent as it has already been paid. Thanks again for the help.
Thanks for the information and it gave me much to think about and experiment with. Us ole fogies (76 am I), occasionally need more time and in this case, 30 days might not be enough. Even with the last remotes my friend and I experienced, we learned something new every day, but needed very few features.
We're very simple users, helping others who have need of personal computer care. I'm going to go for the RU install and see if I can grasp this before my trial runs out and becomes permanent as it has already been paid. Thanks again for the help.
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