Community

« Back to Antivirus issues

Operation did not complete successfully because the file contains a vi

Links used in this discussion
Support level: Free or trial
I can't install the viewer, because Windows Defender flags it as a virus or potentially unwanted software.

The Viewer has just been downloaded from www.remoteutilities.com (7.6.2.0)
Windows is freshly installed and updated (Windows 11 Pro 24H2 26100.3194)

In the Defender under the Settings  > Update & Security > Windows Security > Virus & threat protection
I added the exclusion. Under the “Exclusions” heading, “Add an exclusion” and choose the  “Folder” and the file.
It did not help. The Viewer is still being flagged as a virus.

I can't install it.
Attached Files
Operation did not complete successfully because the file contains a vi Operation did not complete successfully because the file contains a vi
Hello Bostjan,

Thank you for your message.

We are sorry to hear that Windows Defender is incapable of distinguishing a digitally signed legit software executable from a virus. We can only suggest that you submit a false positive to them using this link: https://www.microsoft.com/en-us/wdsi/filesubmission

Hope that helps.
Submit a reply

* Website time zone: America/New_York (UTC -4)