Community

Can’t connect to automatic server (new update)

Victor Tschetter, User (Posts: 19)

Sep 17, 2022 10:58:34 am EDT

With the latest update I now can’t connect anymore to my custom server.

Everything worked up till now, nothing has changed.

Pauline, Support (Posts: 2869)

Sep 19, 2022 3:29:21 pm EDT

Hello Victor,

Thank you for your message.

Could you please clarify if you've already updated all Remote Utilities modules to the latest version 7.1.7.0 (version 3.3.2.0 for the RU Server)? In addition, please let us know if you have any antivirus/firewall software installed on any side of the connection and if yes, please also let us know the name of the software.

Looking forward to your reply.

Victor Tschetter, User (Posts: 19)

Oct 06, 2022 10:52:45 am EDT

Support level: Free or trial

This is solved. My router was not configured to allow connections to my local server.

Submit a reply

^* Website time zone: America/New_York (UTC -5)