Community

I can't log in to any of my connection

Peter Dulong, User (Posts: 9)

Jun 05, 2021 3:14:24 pm EDT

For some reason I can see all my connection, the viewer tells me they are online, but When I go to connect to them it keeps retrying , is there a server down?

Conrad Sallian, Support (Posts: 3074)

Jun 05, 2021 3:27:37 pm EDT

Hello Peter,

What antivirus software do you have on your Viewer and Host computers?

Peter Dulong, User (Posts: 9)

Jun 05, 2021 3:43:17 pm EDT

Support level: Plus

I have no anti virus installed on either the viewer or host, everything worked yesterday, been trying all day today no go..i even reinstalled the host with no luck

Conrad Sallian, Support (Posts: 3074)

Jun 05, 2021 4:08:16 pm EDT

Hi Peter,

Just in case we restarted all servers in our infrastructure. Please, check the connection now and let us know if it works.

Peter Dulong, User (Posts: 9)

Jun 05, 2021 4:39:58 pm EDT

Support level: Plus

Yes Sir, that did it thank you so much

Submit a reply

^* Website time zone: America/New_York (UTC -5)