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Warming 1909 Could not create shortcut "Stop Host.Ink"

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Justin Hendrickson, User (Posts: 3)

Jun 08, 2021 10:16:32 am EDT

When installing client I get this error. (Warming 1909 Could not create shortcut "Stop Host.Ink" Verify that the destination folder exists and that you can access it.)
I have tried unistalling it with revo to ensure all registry entries were deleted, rebooting, and then re-try install.
I have tried installing under admin user acct to ensure it wasn't a corrupt profile or permissions thing.
No matter what I do I get the same error.

Conrad Sallian, Support (Posts: 3074)

Jun 08, 2021 12:20:43 pm EDT

Hi Justin,

Thank you for your report.

By client do you mean Viewer or Host?

Justin Hendrickson, User (Posts: 3)

Jun 08, 2021 12:22:30 pm EDT

Support level: Starter

Conrad Sallian wrote:

Hi Justin,

Thank you for your report.

By client do you mean Viewer or Host?

I mean Host, sorry.

Conrad Sallian, Support (Posts: 3074)

Jun 09, 2021 3:42:53 pm EDT

Hi Justin,

Unfortunately, we couldn't reproduce the issue. It looks like something on that machine is broken.

Do you have the same experience on other machines?

Justin Hendrickson, User (Posts: 3)

Jun 10, 2021 11:00:02 am EDT

Support level: Starter

No, I do not. It is the 3 main files that are placed in the start menu that it cannot install.

Conrad Sallian, Support (Posts: 3074)

Jun 10, 2021 3:14:58 pm EDT

Hi Justin,

Unfortunately, we couldn't reproduce the issue. Please, try the following:

1. Completely uninstall Host (including removing it's related folders and registry entries) as described here.

2. Restart the machine.

3. Install the Host. Make sure that you have full admnistrative privileges. Also, make sure you don't change the default installation locations.

Hope that helps.

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