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Windows Defender flags viewer7.0.2.0.portable.zip as PUP
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Pete Fraser,
User (Posts: 1)
Jun 17, 2021 1:58:08 pm EDT
Support level: Free or trial
Attempting to update from v. 6.10.10 to portable v.7
MS Windows Defender flags downloaded zip file as containing Win32/Uwamson.A!ml
I have reported as false via the MS system
MS Windows Defender flags downloaded zip file as containing Win32/Uwamson.A!ml
I have reported as false via the MS system
Conrad Sallian,
Support (Posts: 3074)
Jun 17, 2021 2:42:26 pm EDT
Hello Pete,
Thank you for your report. We have also sent a FP report to Microsoft. Usually they are pretty fast to respond, we'll see.
Thank you for your report. We have also sent a FP report to Microsoft. Usually they are pretty fast to respond, we'll see.
Syl Koffi,
User (Posts: 1)
Feb 10, 2022 3:00:13 pm EST
Support level: Free or trial
Why is Remote Utilities being flagged as a malware?
Pauline,
Support (Posts: 2886)
Feb 10, 2022 3:56:59 pm EST
Hello Syl,
Thank you for your message.
These are false positive detections. Unfortunately, it's a common practice to see a number of false positives for some time after new version is released since modern a/v software detections are almost entirely based on statistics, AI and heuristics - it will take some time, perhaps, a couple of months before the dust with the false positive detects settles.
However, please note that we send false positive reports to the antivirus software vendors on a regular basis, so that they can remove the false positives. In addition, we also recommend that our users send the false positive reports as well, since this might speed up the issue resolution because the a/v software vendors will more likely to listen to their own customers - for example, please see this thread.
Unfortunately, our assistance with the antivirus-related issues is very limited since we have no control over their software or detections. In case if some antivirus software is blocking or deleting Remote Utilities on your machine, please try submitting a false positive report and adding RU installation folders to the exception list as described here.
Hope that helps.
Thank you for your message.
These are false positive detections. Unfortunately, it's a common practice to see a number of false positives for some time after new version is released since modern a/v software detections are almost entirely based on statistics, AI and heuristics - it will take some time, perhaps, a couple of months before the dust with the false positive detects settles.
However, please note that we send false positive reports to the antivirus software vendors on a regular basis, so that they can remove the false positives. In addition, we also recommend that our users send the false positive reports as well, since this might speed up the issue resolution because the a/v software vendors will more likely to listen to their own customers - for example, please see this thread.
Unfortunately, our assistance with the antivirus-related issues is very limited since we have no control over their software or detections. In case if some antivirus software is blocking or deleting Remote Utilities on your machine, please try submitting a false positive report and adding RU installation folders to the exception list as described here.
Hope that helps.
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