Community

Error update to 7.0.2.0

Links used in this discussion

Pedro, User (Posts: 3)

Jun 19, 2021 3:23:04 pm EDT

Hello:

I try to update Viewer 7.0.0.1 to latest version 7.0.2.0 and the update fails. It fails from "Help -> Check for updates" and also fails to download and run the latest version.

I attach images of the errors that I get.

Thanks for your attention, greetings.

Attached Files

Conrad Sallian, Support (Posts: 3074)

Jun 20, 2021 1:08:46 pm EDT

Hi Pedro,

Thank you for your message.

Please, try the following:

1. Completely remove Viewer as described here.
2. Locate and remove the folder C:\ProgramData\Remote Utilities (the PrograData folder may be hidden).
3. Downloadthe latest version of Viewer and install it.

Hope that helps.

Pedro, User (Posts: 3)

Jun 20, 2021 2:24:10 pm EDT

Support level: Free or trial

Hi Conrad,

Thanks for your answer.

I can't uninstall Viewer because I get the same error from the image in my previous message: .msi file is missing

Also, do I lose my free license when Viewer is uninstalled?

Thanks greetings.

Conrad Sallian, Support (Posts: 3074)

Jun 21, 2021 6:39:22 am EDT

Hello Pedro,

This is an issue with MSI installer on your computer. Please, try this fix tool from Microsoft:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Hope that helps.

Pedro, User (Posts: 3)

Jun 21, 2021 10:52:01 am EDT

Support level: Free or trial

Hi Conrad,

It has worked! Thank you very much, I already have Viewer 7.0.2.0

I keep the Microsoft utility in case I need it for another program ...

You can consider the problem solved, thank you, greetings.

Submit a reply

^* Website time zone: America/New_York (UTC -5)