Community


Help! How do I get my connections back after windows install

Links used in this discussion
R C, User (Posts: 3)
Sep 27, 2021 12:10:08 am EDT
Support level: Free or trial
Hi, I had been using the free Remote Utilities for a few years and I had several pc's and servers connectable from my viewer on my pc (they all have the host installed on them).
I got a virus on my pc and had to reinstall windows. I've downloaded the viewer again but how do I connect back to all my pc's and servers - they have the host running on them but I have no way to get to them with a fresh install of the viewer?
Thanks!
Pauline, Support (Posts: 2886)
Sep 28, 2021 12:59:57 pm EDT
Hello,

Thank you for your message.

Could you please double-check if you still have the following folder saved/backed up somewhere from your previous Windows installation:  \%AppData%\Roaming\Remote Utilities Files\backups\? This folder contains the backup files for the address books in your Viewer, so if you have the copy of the folder you can manually restore your address book with all Hosts by following this tutorial.

Unfortunately, if there's no copy of the folder from the previous Windows installation, you will need to add Hosts manually to your address book as described here.

Please let us know if you have more questions.

* Website time zone: America/New_York (UTC -5)