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Can't view all displays of remote PC

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Kiran Otter, User (Posts: 3)

Dec 07, 2021 8:21:34 am EST

v7.0.2.0 and Windows 10 all around. My PC has 5 displays; 3 across the bottom and 2 more across the top. The 3 are connected to an nVidia RTX 3070ti card, the other two are using the Intel GPU (UHD 630) of the CPU. Connecting remotely, I can not see what is on the 2 displays connected to the Intel display adapter, either by selecting entire desktop or one of those displays directly. RU displays the content of one of the nVidia displays for the 4th or 5th monitor. Updating drivers hasn't had any effect.

This isn't a big deal but I often have to move windows using the keyboard to where I can see them if I left them on the top two displays.

Thanks,
Kiran

Pauline, Support (Posts: 2886)

Dec 07, 2021 11:15:47 am EST

Hello Kiran,

Thank you for your message.

Could you please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue? After enabling the feature please make sure to restart Host in order for the changes to be applied.

Hope that helps.

Kiran Otter, User (Posts: 3)

Dec 07, 2021 12:09:25 pm EST

Support level: Free or trial

That fixed it! I even knew of that option but didn't try it. x.x I'll remember next time.

Thank you so much!

Kiran

Pauline, Support (Posts: 2886)

Dec 07, 2021 2:56:29 pm EST

Hello Kiran,

I'm glad to hear I was able to help!

Please feel free to post another message if you have more questions or need our further assistance.

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