Community

Hello Everyone,

Our servers are up and running, there were no downtimes.  According to our monitoring data the last time there was a downtime (a few minutes for maintenance) was 15 days ago for one server.

Just in case we have restared our servers now. Please, let me know if the issue persists.

It could also be issues with a certain geographical segment of the Internet or a DNS resolution issue for certain users. Anyway, let's see if we can figure out what's going on.

o they even know it exists? They don't allow me to email them.

The problem you describe did exist some time ago, but it has long been gove. What version of Remote Utilities do you use?

Of course, you can send us an email ) You can always contact us at support@remoteutilities.com . As a paid license user you can also use tickets. The benefits of tickets is that there's everything in one place and different support techs can easily access the history for the ticket and pick up the conversation when needed.

Thanks.

Aleur Smith wrote:

Install the server locally  to test with local ID and it doesn't work either,

it only works with direct connection via local IP

Do you mean "host" (in terms of RU modules) when you say server? That is, not RU Server, right?

We could test right now if you wish. Feel free to send us an email to support@remoteutilities.com, we'll run Host on a test machine and give you access. Let's see if you can see that machine in your Viewer.

Perhaps, it's indeed either an antivirus issue or some perimeter security software (including on the ISP site) is blocking access to our servers. That's the best explanation that comes to mind. Again, this happened before (the ISP Orange, for example).