My past few posts have had a tense tone. I apologize for this. Let me explain
and give credit as it is deserved.
I just went live with a remote system and things have not been so smoothly.
I have lost control of one remote computer and I really hoped to avoid that.
That said, I am so impressed with the service that RU personnel give to this site
that I have full confidence in the company and product.
I have operated RU through a few versions and over the past year it has helped
us immensely. I have previously mentioned being thrilled with its overall reliability
and performance, as its overhead has never caused us any issues.
This is still true.
The response time and quality of support on the board is way above my usual
experience with this sort of mechanism. Usually it is the lay community chiming in.
You folks really listen and try very hard to work with the information we provide.
That is impressive. Keep up the good work. Hopefully we will help you nudge this product along
with real world feedback, and I'll try to contain my frustrations with Mr. Murphy and his ever present Law.
Many thanks and best to you all in the new year.
Doug C.
