Community

Custom Server Security Authorization Error

Links used in this discussion

Andreas Verga, User (Posts: 5)

Dec 29, 2021 8:51:29 am EST

I get the following error on one of my machines "Custom Server Security Authorization Error". Both when connecting from within the LAN and over the internet.

I have a server running Server and Host and two machines running Hosts. One of the hosts has the problem even though all three hosts are configured the same. The firewall is set to forward to the three different machines IP and with different ports. The address book is distributed from the server. Running the latest version of server, host, and viewer.

What could be wrong?

Andreas Verga, User (Posts: 5)

Dec 29, 2021 8:57:32 am EST

Support level: Free or trial

This is from the logs when I try to connect;

29-12-2021__13:54:41__942 Connection #185053. Connection to "PC". Mode: <Authorization>. Connecting...
29-12-2021__13:54:41__943 Connection #185053. Direct connection to HTPC (IP:PORT).
29-12-2021__13:54:41__969 Connection #185053. Connection to "PC" established. Mode: <Authorization>.

This is when I press cancel on the pop-up message "Custom Server Security Authorization Error"
29-12-2021__13:54:41__970 Connection #185053. Connection to "PC". Security check - OK. Mode: <Authorization>.

Edited:Andreas Verga - Dec 29, 2021 8:57:57 am EST

Pauline, Support (Posts: 2886)

Dec 29, 2021 4:02:16 pm EST

Hello Andreas,

Thank you for your message.

Could you please clarify if you're able to connect fr om the same Viewer to any other Host that uses another authentication method? In addition, could you please double-check, if possible, if you're able to connect to the same Host machine wh ere the issue occurs if you change the authentication method for this Host in the Host Settings (for example, if you enable the Single password)?

Looking forward to your reply.

Submit a reply

^* Website time zone: America/New_York (UTC -5)