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Hello Neal,

Remote Utilities configuration and address book files are located here by default:

%AppData%\Roaming\Remote Utilities Files

Perhaps, some software (e.g. a "registry cleaner" or antivirus software) or security policy wipes the contents of this folder every time. You should make sure that you add this folder to the exceptions list in that software.

Hope that helps.

Hello Neal,

Thank you for your message.

Please, try the following:
1. Fully exit the Viewer File -> Exit.
2. Locate the file config_4.xml in the C:\Users\[Your_username]\AppData\Roaming\Remote Utilities Files\ folder.
Please note that the AppData folder might be hidden by default in which case you need to enable "Hidden files and folders" in Windows Explorer settings.
3. Remove the config_4.xml file from that folder.
This will reset your Viewer settings. Your address books won't be affected by this action.
4. Run Viewer and try registering it with your license key again.

As for the missing address book - please try restoring it from an automatically created backup file as described here.

Hope that helps.