After the debacle on 2/20/2022, i uninstalled and reinstalled the viewer on local pc running Windows 10. I requestion a free license, (it appears to be the same license that was issued 04-02-2021). Dragging and dropping it into the license storage window it DOES install, but when i close viewer and re-open it, it says it is still in trial mode and looking at license storage there is no license... Advise please.
We're glad to hear you were able to figure out the issue! These issues usually occur when the Viewer's configuration file was somehow corrupted/damaged which might have been caused by some antivirus/firewall software activity. In order to avoid similar issues in the future, please add the Viewer's installation folder C:\Program Files (x86)\Remote Utilities - Viewer\ to the exception list of your antivirus/firewall software if you have any installed.
