I have paid for subscriptions to v6.10.10 and v7.1 I do NOT like 7.1 for many reasons and have "fallen back" to 6.10.10 For the past 3 weeks, I am totally unable to connect via Internet ID. Direct Connection works (v6.10 and 7.1) I have followed every suggestion in the knowledge base, I have confirmed all hosts say they are connected and ready. I have confirmed ports are open. Remote systems appear as online until I click them, then they go to offline and despite waiting through the 5 connection attempts, they never connect. I have been to each remote site, 3 total, 3 different ISPs, systems that have worked since 2015 when I first learned of your product, simply won't connect now. Uninstalling, running CCleaner, rebooting, reinstalling, following the instructions to cleanup the directory and registry have totally failed. I see these complaints all over your knowledgebase without resolution. You have a problem and it needs to be fixed. It is not a configuration issue, it is not blocked ports, there is something wrong with your "negotiation" phase connecting from a viewer to a remote host via Internet ID.
