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Viewer corrupt / fails to open

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moonslice, User (Posts: 23)

Feb 25, 2022 3:22:58 pm EST

I can't open RU anymore. I get error.

1) I tried rebooting, but that didn't work
2) I tried uninstalling and re-installing Viewer and that didn't help
3) It was working fine on latest version of RU, but then it just stopped working.

Error report - Remote Utilities Viewer
---
Class: EReadError
Text: Stream read error.
Version: 70120 (0)
Id: {1017CE84-AB7B-480A-A8EC-BB6586707432}
Date: 25-02-2022 12-18-10
---
Info:
date/time : 2022-02-25, 12:18:10, 588ms
computer name : xxx-PC
user name : xxx
operating system : Windows 10 x64 build 19044
system language : English
system up time : 19 minutes 19 seconds
program up time : 2 seconds
processors : 12x Intel® Core™ i7-8700K CPU @ 3.70GHz
physical memory : 9002/16252 MB (free/total)
free disk space : (C:) 293.10 GB
display mode : 1920x1200, 32 bit
process id : $2314
allocated memory : 95.45 MB
largest free block : 836.15 MB
executable : rutview.exe
exec. date/time : 2022-01-14 04:08
version : 7.1.2.0
callstack crc : $8e848854, $286be1e8, $286be1e8
exception number : 1
exception class : EReadError
exception message : Stream read error.

main thread ($5454):
0053959c +050 rutview.exe System.Classes 10750 +6 TReader.ReadBuffer
0053941e +022 rutview.exe System.Classes 10692 +8 TReader.Read
0053b930 +008 rutview.exe System.Classes 11808 +1 TReader.ReadValue
0063f70d +059 rutview.exe Vcl.ComCtrls 18885 +5 ReadCols
0063f8ac +140 rutview.exe Vcl.ComCtrls 18928 +30 TCustomListView.CreateWnd
005d4c32 +016 rutview.exe Vcl.Controls 9982 +3 TWinControl.CreateHandle
005d9094 +01c rutview.exe Vcl.Controls 12732 +4 TWinControl.HandleNeeded
005d90a1 +005 rutview.exe Vcl.Controls 12738 +1 TWinControl.GetHandle
0063c64a +072 rutview.exe Vcl.ComCtrls 16794 +7 TListColumn.GetWidth
004c3369 +02d rutview.exe System.TypInfo 2439 +27 GetOrdProp
0053e174 +028 rutview.exe System.Classes 13057 +1 IsDefaultOrdProp
0053de79 +085 rutview.exe System.Classes 12970 +13 TWriter.WriteProperties
0053d4ad +061 rutview.exe System.Classes 12698 +9 TWriter.WriteCollection
0063c421 +0b9 rutview.exe Vcl.ComCtrls 16740 +8 WriteCols
0063c4b0 +04c rutview.exe Vcl.ComCtrls 16753 +4 TListColumn.DoChange
0063c6a0 +024 rutview.exe Vcl.ComCtrls 16810 +5 TListColumn.SetWidth
017abb59 +13d rutview.exe MainForm 3045 +15 TfmMain.SyncColumns
017a9aa4 +a9c rutview.exe MainForm 2178 +136 TfmMain.LoadColumns
017aa179 +279 rutview.exe MainForm 2329 +53 TfmMain.LoadView
017a6d04 +5d4 rutview.exe MainForm 1335 +190 TfmMain.Init
017a7c74 +000 rutview.exe MainForm 1650 +0 TfmMain.FormCreate
006e5f71 +031 rutview.exe Vcl.Forms 4115 +3 TCustomForm.DoCreate
011b88f9 +005 rutview.exe dxRibbonForm 832 +1 TdxCustomRibbonForm.DoCreate
006e5b50 +008 rutview.exe Vcl.Forms 3998 +1 TCustomForm.AfterConstruction
00409869 +01d rutview.exe System 19330 +2 @AfterConstruction
017b9377 +05b rutview.exe MainForm 9721 +7 TfmMain.Create
006f1b16 +076 rutview.exe Vcl.Forms 11439 +13 TApplication.CreateForm
017eca3a +046 rutview.exe rutview 236 +10 initialization
7634fa27 +017 KERNEL32.DLL BaseThreadInitThunk

cpu registers:
>> will be calculated soon

stack dump:
>> will be calculated soon

disassembling:
>> will be calculated soon

moonslice, User (Posts: 23)

Feb 25, 2022 3:25:53 pm EST

Support level: Free or trial

... but it seems to still work fine on an Identical PC with same config/cpu/etc.

moonslice, User (Posts: 23)

Feb 25, 2022 3:44:19 pm EST

Support level: Free or trial

... although Viewer was working fine on the problem PC until I tried to do a remote file transfer session. That's when it went bad, and then after that I could never even open Viewer again at all.

Pauline, Support (Posts: 2886)

Feb 25, 2022 4:03:41 pm EST

Hello,

Thank you for your message.

This issue might be occurring if the Viewer's configuration file or some other files were somehow damaged/corrupted (perhaps, by some antivirus/firewall software activity).
Could you please try the solutions listed on this Knowledge Base page and see if any of them help to resolve the issue?

Please let us know if the issue persists.

moonslice, User (Posts: 23)

Feb 26, 2022 12:01:18 pm EST

Support level: Free or trial

deleting config_4.xml did work.

BUT... now my view settings are gone.

I want it back to where there were bars on the sides if necessary so that I didn't have to use scroll bars. I want to see the whole remote pc screen all the time.

I've tried changing the view mode, but none of the options worked.
I tried checking and unchecking "constrain proportions" and that didn't work either.

What is the best combination of settings to fix this?

Thank you!!!

moonslice, User (Posts: 23)

Feb 26, 2022 12:02:36 pm EST

Support level: Free or trial

... or do I have to reboot my local PC every time I config the view mode? Because it seemed like no matter what settings I chose - the remote screen always looked the same - with scroll bars to see everything.

moonslice, User (Posts: 23)

Feb 26, 2022 12:06:53 pm EST

Support level: Free or trial

... oh and I want my local task bar to always be visible

Pauline, Support (Posts: 2886)

Feb 28, 2022 12:21:02 pm EST

Hello,

Thank you for your message.

I'm glad to hear we were able to help and it works for you now!

I've tried changing the view mode, but none of the options worked.
I tried checking and unchecking "constrain proportions" and that didn't work either.

Could you please try setting you View mode to Stretch mode and see if this helps to resolve the issue? This can be done in the Connection Properties window -> Mode tab - this should save your settings for a specific remote Host and apply them when you connect to this Host next time.

Hope that helps.

moonslice, User (Posts: 23)

Feb 28, 2022 12:36:12 pm EST

Support level: Free or trial

I realized that it didn't do any good to go to 'Default connection properties' on my PC. I finally realized you have to go to the host pc and change it there.

I didn't see anything about this in the manual.

Also, if it doesn't help to change the settings on my local viewer PC, why do they even have that as an option? I tried so many changes on my pc and it never seemed to do anything.

Thanks

Pauline, Support (Posts: 2886)

Feb 28, 2022 4:21:57 pm EST

Hello,

Please note that the changes made in the Default Connection Properties window will be applied to the newly created connections only, i.e. to all Hosts that you add to your address book after making the changes in the Default Connection Properties window. This means that the settings in the "Default Connection Properties" window will not affect already existing Hosts in the address book.

In order to change the View mode for the already existing Host, please change it on the Mode tab in the regular Connection Properties window which can be invoked by right-clicking the Host in the address book and selecting Properties.

Hope that helps.

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