Community


Error Connecting to Remote

Links used in this discussion
Bruce Carroll, User (Posts: 1)
Mar 09, 2022 5:40:00 pm EST
Support level: Free or trial
I get an error when trying to connect to a remote server. I have tried both a local computer in my same office and one at a client's office. I am using version 6.3.0.6 on both ends and using Internet-ID connection method. Here is the error message from the client log:

09-03-2022__17:34:05__045 Connection #441601. Connection to "Laptop-ES". Mode: <Authorization>. Connecting...
09-03-2022__17:34:05__046 InetConnection #441601. Internet connection to Laptop-ES (server.rutils.com:5656).
09-03-2022__17:34:05__174 InetConnection #441601. Method "Connect" - OK. Laptop-ES connected to ID server: server.rutils.com.
09-03-2022__17:34:11__319 Connection #441601. Connection to "Laptop-ES" failed. Mode: <Authorization>.
09-03-2022__17:34:11__320 Context #441601 removed. Mode: <Authorization>.

I tried it with the original settings (no password), then updated so both sides Client and Host had the same password.

Any hints on what is going wrong here?

Bruce
Pauline, Support (Posts: 2886)
Mar 10, 2022 4:00:24 pm EST
Hello Bruce,

Thank you for your message.

Please note that the Internet-ID connection feature via our public servers was discontinued for version 6 of Remote Utilities registered with the free license or in a trial mode.
In order to continue using Remote Utilities please update your installation to the latest version 7.1.2.0. In order to do so, please update your Viewer first by following this guide. Then please download the installation file for Host of the latest version on this page, run it on the remote Host machine and follow the steps provided by the installation wizard - this will automatically update Host and carry over the previous settings to the new installation.
Last but not least, please obtain a new license key using this form and register your Viewer as described here.
For more information on these changes please also refer to this page.

Hope that helps.

* Website time zone: America/New_York (UTC -5)