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rfusclient.exe is missing upon install

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Brian Kasik, User (Posts: 4)

Apr 05, 2022 4:41:49 am EDT

rfusclient.exe is missing on the Host computer.
The first error was rfusclient.exe was corrupt. After removing and re-installing viewer and host I get a error
rfusclient.exe is missing. Win 10 system trying to run the Host. Tried to install Agent and it did not install at all and threw a error. Exception EFOpenError in module agent 7.1.2.0.exe at 000B8BF7.
Cannot open file "C:\Users\14433\AppData\Roaming\Remote Utilities Agent\70120\74EC324139\rfusclient.exe". Access is denied. Even tried to run as Admin with no luck. HELP!!!

Viewer runs fine on on the originating computer.

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Brian Kasik, User (Posts: 4)

Apr 05, 2022 4:44:11 am EDT

Support level: Free or trial

Brian Kasik,
Brian Kasik,

Brian Kasik wrote:

Updated info:
rfusclient.exe is missing on the Host computer.
The first error was rfusclient.exe was corrupt. After removing and re-installing viewer and host I get a error rfusclient.exe is missing. Win 10 system trying to run the Host. Tried to install Agent and it did not install at all and threw a error. Exception EFOpenError in module agent 7.1.2.0.exe at 000B8BF7.
Cannot open file "C:\Users\14433\AppData\Roaming\Remote Utilities Agent\70120\74EC324139\rfusclient.exe". Access is denied. Even tried to run as Admin with no luck. I have tried removing and installing latest host and viewer several times with same results. HELP!!!

Viewer runs fine on on the originating computer Win 7 laptop.

Edited:Brian Kasik - Apr 05, 2022 4:47:57 am EDT

Pauline, Support (Posts: 2886)

Apr 05, 2022 3:03:15 pm EDT

Hello Brian,

Thank you for your message.

It seems like the issue might be caused by some antivirus/firewall software activity or if some of the Host (or Agent) files were damaged by this type of activity. Please try the following:
1. Add the Host installation folder (or any other folder where you store and run your Agent from) C:\Program Files (x86)\Remote Utilities - Host\ to your antivirus software exceptions list.
2. Completely uninstall Host by following this guide (or fully remove Agent).
3. Restart the Host machine.
4. Download and install the latest version 7.1.2.0 of Host/Agent on this page.
5. Try starting Host or running Agent and see if the issue persists.

Hope that helps.

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