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Links used in this discussion
Links used in this discussion
- https://www.remoteutilities.com/support/docs/full-control-and-view/#Starting_Full_Control_mode
- https://www.remoteutilities.com/support/docs/full-control-and-view/#Starting_View_Only_mode
- https://www.remoteutilities.com/support/docs/host-options/#Other
- https://www.remoteutilities.com/support/docs/remote-settings/
Angela Beadle,
User (Posts: 1)
Apr 08, 2022 2:17:05 pm EDT
Support level: Free or trial
I am using Viewer (7.1.2.0). I have been using the remote application to remote into my work computer with (2) monitors. Just today I am unable to use my cursor on one of my remote monitors. I do not know if I accidentally hit a key.
Any suggestions?
Thank you
Any suggestions?
Thank you
![](/upload/forum/avatar/c42/2020_11_06_0000.png)
Pauline,
Support (Posts: 2830)
Apr 08, 2022 4:43:51 pm EDT
Hello Angela,
Thank you for your message.
Please make sure that you use the Full Control connection mode and not the View Only mode when accessing your remote Host machine.
In addition, please try enabling the Use legacy capture mode feature and see if this helps to resolve the issue, You can enable it in the Host Settings -> Other tab. After enabling the feature please make sure to restart Host in order for the changes to be applied. You can also enable the feature via Remote Settings - in this case Host will be restarted automatically after the changes are made.
Hope that helps.
Thank you for your message.
Please make sure that you use the Full Control connection mode and not the View Only mode when accessing your remote Host machine.
In addition, please try enabling the Use legacy capture mode feature and see if this helps to resolve the issue, You can enable it in the Host Settings -> Other tab. After enabling the feature please make sure to restart Host in order for the changes to be applied. You can also enable the feature via Remote Settings - in this case Host will be restarted automatically after the changes are made.
Hope that helps.
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