Hello Angela,
Thank you for your message.
Please make sure that you use the
Full Control connection mode and not the
View Only mode when accessing your remote Host machine.
In addition, please try enabling the
Use legacy capture mode feature and see if this helps to resolve the issue, You can enable it in the
Host Settings -> Other tab. After enabling the feature please make sure to restart Host in order for the changes to be applied. You can also enable the feature via
Remote Settings - in this case Host will be restarted automatically after the changes are made.
Hope that helps.
