Community

« Back to Windows version

Starter Licence - Unable to connect to host/Client machines

Links used in this discussion
Hide LDA, User (Posts: 6)
Jun 01, 2022 6:20:54 am EDT
Support level: Starter
Hi!
🛑 I have a STARTER LICENSE and since early in the morning I am not able to connect to my hosts/clients who are "online".
"Unable to Connect".
viewer v7.1.2.0
host v7.1.2.0.
Yesterday everything was OK but today I couldn't make any connection.

I need an urgent solution.

(pt-PT)
Attached Files
Starter Licence - Unable to connect to host/Client machines
Mike G, User (Posts: 47)
Jun 01, 2022 6:31:49 am EDT
Support level: Pro
Worldwide problem - See other posts...
Hide LDA, User (Posts: 6)
Jun 01, 2022 6:49:56 am EDT
Support level: Starter

Mike G wrote:

Worldwide problem - See other posts...

Thanks Mike.
I realized that, but I only saw posts referring to "Free License"
Joel Stokes, User (Posts: 7)
Jun 01, 2022 8:11:17 am EDT
Support level: Free or trial

Mike G wrote:

Worldwide problem - See other posts...

Hi Mike - which posts ????
Joel Stokes, User (Posts: 7)
Jun 01, 2022 8:16:44 am EDT
Support level: Free or trial

Mike G wrote:

https://www.remoteutilities.com/support/forums/forum1/2327-connection-refused

OK - so we're just waiting for RU to resolve the issue - fingers crossed it's soon
João Correia, User (Posts: 6)
Jun 01, 2022 12:33:01 pm EDT
Support level: Starter
Working again 💙
Pauline, Support (Posts: 2886)
Jun 01, 2022 3:54:19 pm EDT
Hello everyone,

Thank you for your messages and patience.

This is to inform you that the issue was fixed. We apologize for the inconvenience. Please try connecting to your Hosts once again and see if you're able to access them.

Please let us know if the issue persists or if you have more questions.
Submit a reply

* Website time zone: America/New_York (UTC -5)