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Phone app won't connect.

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Martin Woodworth, User (Posts: 2)

Jun 14, 2022 2:16:21 pm EDT

I have Motorola moto g4 & have today downloaded the app. The app version is: 7.0.3.0m12.3.1.
My home computer is Windows 7 & the host is running with version 6.10.10.0.
I have set the Idn on host & app.
If I try to connect it shows 'Preparing' for a few seconds then nothing. No indication of why, no message, no nothing. So I have no idea how to make it work.

Pauline, Support (Posts: 2830)

Jun 14, 2022 3:59:18 pm EDT

Hello Martin,

Thank you for your message.

Please try updating your Host to the most recent version 7.1.2.0 and see if you're able to connect to it after it's updated to the latest version.

Hope that helps.

Martin Woodworth, User (Posts: 2)

Jul 03, 2022 8:34:50 am EDT

Support level: Free or trial

Hi Pauline.
I've been busy so just tried this, ie: I've updated my host computer to this new version 7.1.2.0 as you suggested & it now works.
Thank you very much :)

Pauline, Support (Posts: 2830)

Jul 04, 2022 6:27:07 am EDT

Hello Martin,

I’m glad to hear we were able to help and it works for you now!

Please feel free to post another message if you have more questions or need our assistance.

Thank you.

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