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Hello Patrick,

Thank you for your message.

Could you please double-check if this specific Host has the correct user permissions set up? You can check the permissions for the Host in the Host Settings window -> Authentication tab. Please make sure that the corresponding users are added to the Host's permission list and that the connection mode you want to use is allowed for these users as well as described in this tutorial - for example, you can allow just Full Control or File Transfer modes or allow all modes by selecting All Access.

Hope that helps.

Hello Patrick,

Thank you for the clarification.

Could you please let us know if you've tried logging in with the Use current security context checkbox enabled or with a domain selected (if applicable)? In case if these solutions don't help as well, please feel free to send us the Host log file for examination. You can send it over to support@remoteutilities.com.

Looking forward to your reply.

Hello Patrick,

Of course, in this case please feel free to send the logs whenever it's possible - we will check them for you right away.

Thank you!