Hello Angela,
Thank you for your message.
Please make sure that you've updated the Host's Internet-ID code and the password in the
Connection Properties window on the Viewer's side or try adding the same Host as a new connection to your address book.
In addition, please try the solutions listed in
this Internet-ID troubleshooting guide and see if any of them help to resolve the issue.
Please let us know if the solutions from the guide above didn't help and the issue persists.
