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RU saying I have more than my allowed connections but I dont?

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Gaz Denson, User (Posts: 26)

Aug 16, 2022 8:50:28 am EDT

RU is saying I have more than my allowed 20 connections.
I do not.
The only thing that could be making it think this is I clicked on Active Directory, which I have never done before, and started looking through it, found a PC on my network I am not connected on and double clicked it to see what might happen, nothing happened.
Now RU is saying I have too many connections and to remove one.
What has happened?

Gaz Denson, User (Posts: 26)

Aug 16, 2022 8:51:54 am EDT

Support level: Starter

I've removed a connection I need to see if that works and it does, how do I fix this?

Pauline, Support (Posts: 2886)

Aug 16, 2022 10:49:10 am EDT

Hello Gaz,

Thank you for your message.

Please try disabling showing the Active Directory tree as described here, since the issue might be occurring because remote machines in your AD also count against the license. In order to disable the AD please to the following:
1. In your Viewer window click Tools -> Options.
2. Navigate to the Misc tab and enable the Hide default domain controller checkbox.
This should disable detection of the machines in your AD that might be taking up the license space.

Hope that helps.

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