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Hello Pam,

Thank you for the update on this.

Could you please clarify if there's any antivirus software installed on the remote Host machine?

Looking forward to your reply.

Pam Kelli wrote:

Yes, Pauline, I have AV software installed on all of my computers but it is not interfering with RU in any way.
This is clearly a host software issue. Both host computers are reporting the same fatal error.

Hi Pam,

Could you provide the antivirus software name, please. Thanks.

Hi Pam,

AVG/Avast keep detecting the program with each new release. We have no idea why this company is ruining the work of their users/customers by blocking benign/legitimate software on their users' computers. This is weird.

Hello Pam,

Modern antivirus programs may not even bother warning the user about the changes they make or files they block / delete silently.

Could you try installing the Host on a computer without AVG/Avast and see the result. I assure you that this problem won't be taking place.

Hello Peter,

Thank you for your message.

This is definitely not a trojan, and it’s a false positive from Windows Security. We’ve seen this happen before, and unfortunately, it’s not something we can directly control on our end.

What we can do is recommend reporting the false detection to Microsoft so they can review and fix it. You can submit the false positive report here.
In addition, we also recommend that you add your Remote Utilities installation folders to the exception list following this guide

We’ll continue doing what we can from our side, but ultimately, these reports from users help the most in getting it resolved with Microsoft and other a/v vendors.

Let us know if you have more questions.