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Remote utilities Not show pop up widows

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johnran, User (Posts: 123)

Sep 29, 2022 5:30:40 am EDT

So why does Remote utilities Not show pop up windows ? for instance If you open say outlook 2013-2019 and click on file then on account settings you will get a pop up box but Remote Utilities won’t show it for some reason. Why?

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Pauline, Support (Posts: 2886)

Sep 29, 2022 12:26:18 pm EDT

Hello,

Thank you for your message.

Please try enabling the Capture alpha-blending windows feature in the Connection properties window -> Additional properties tab and see if this helps to resolve the issue. Please make sure to fully close any active sessions before enabling the feature and re-connect to the remote Host afterwards.

Please let us know if the issue persists.

johnran, User (Posts: 123)

Sep 29, 2022 2:21:57 pm EDT

Support level: Plus

That did it .. thank you!

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