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Agent ad hoc connection
Robert Ricketts,
User (Posts: 8)
Nov 04, 2022 11:47:59 am EDT
Support level: Free or trial
Hi all....
Is there an ad-hoc "quick connect" method that allows me to connect to an endpoint (running the agent) without having to first add the endpoint as a connection? I do I.T. support and so I receive a lot of random support requests. When a client calls me, I have them run the agent then read me the connection id. I might only help them a single time. Presently, I have to "add a connection" then when I'm done, I have to remember to delete it.
Is there a functionality like [censored] where I can just enter the connection id, assist my client, then disconnect, without having to add them to my contacts/address book?
Is there an ad-hoc "quick connect" method that allows me to connect to an endpoint (running the agent) without having to first add the endpoint as a connection? I do I.T. support and so I receive a lot of random support requests. When a client calls me, I have them run the agent then read me the connection id. I might only help them a single time. Presently, I have to "add a connection" then when I'm done, I have to remember to delete it.
Is there a functionality like [censored] where I can just enter the connection id, assist my client, then disconnect, without having to add them to my contacts/address book?
Robert Ricketts,
User (Posts: 8)
Nov 04, 2022 12:04:17 pm EDT
Support level: Free or trial
Seriously? The name of a competing product was replaced with "censored"? sheesh 🙄
valkyriebiker,
User (Posts: 8)
Nov 04, 2022 1:06:17 pm EDT
Support level: Free or trial
Nevermind. After much searching in this forum I found my answer.
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