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Hello Douglas,

I'm glad to hear it worked for you!

Legacy capture mode is recommended to use whenever there are some displaying issues since most of the time enabling it helps to fix them (for example, for headless Host machines). Unfortunately, it's hard to say what exactly had caused the issue - we've had this issue in some updates for version 7, however, for most users it have been already fixed in the subsequent updates.

Let us know if you have more questions.

Hello Kevin,

Thank you for your message.

Please note that the Legacy capture mode only changes the mechanism of the screen capture and is not supposed to change the screen resolution. You can try setting your View Mode for this Host to Stretch mode and see if this helps to fix the screen issue. In addition, please also make sure that your graphics card drivers are updated to the latest version as well.

As for the issue discussed in this thread - this issue had occurred in one of the previous updates for version 7 and we have managed to fix it in almost all cases, so now it something that occurs rather rare. Hopefully, we will be able to completely eliminate this issue in our upcoming updates, but the using Legacy capture mode is the current workaround that usually always helps to resolve this issue.

Hope that helps.

Hello Douglas,

Thank you for your message.

We're glad to hear that these features have been helpful!

Let us know if you have more questions or need our assistance.