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I was using Viewer fine this morning (been using it for about a year now)  - however, about 4 hours or so ago - I was booted off the host machine.  My client side app shows the host is online and can even see it needs a sofware update (so there is coms!) - but when I try connect - it just loops through a few authorizing attempts and then stops.

The host / server is up and connected to the internet (have had co-worker confirm) - and I can tracert to it.  

The logs show a Socket error - and a EIdReadTimeout -  and then that is followed by numerous attempts to connect to id71.remoteutilities.com.   Tracing to *that* address - the trace dies arounds switch11n.trouble-free.net ?

13-03-2023__12:15:57__050 Connection #309694. Connection to "SERVER1". Mode: <Authorization>. Connecting...
13-03-2023__12:15:57__050 InetConnection #309694. Internet connection to SERVER1(xxx.xxx.xxx.xxx:5655).
13-03-2023__12:15:57__358 InetConnection #309694. Method "Connect" - OK. SERVER1 connected to ID server: xxx.xxx.xxx.xxx.
13-03-2023__12:15:59__933 InetConnection #309694 - XXX need. Server version: 0
13-03-2023__12:16:05__608 Check ID Connection. Connecting...: "id71.remoteutilities.com:5655".
13-03-2023__12:16:05__856 Check ID Connection. Connected...: "id71.remoteutilities.com:5655".
13-03-2023__12:16:06__365 Check ID Connection. Request MsgTransportThread.Send. Host: "id71.remoteutilities.com:5655".
13-03-2023__12:16:06__806 Check ID Connection. After process message. Host: "id71.remoteutilities.com:5655". MsgCode: 10
13-03-2023__12:16:06__980 Check ID Connection. Exit: "id71.remoteutilities.com:5655".
13-03-2023__12:16:14__946 InetConnection #309694. Socket error. Name: "SERVER1", host: "xxx.xxx.xxx.xxx:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
13-03-2023__12:16:14__946 Connection #309694. Connection to "SERVER1" failed. Mode: <Authorization>.
13-03-2023__12:16:14__947 Context #309694 removed. Mode: <Authorization>.

etc. etc.  

Any thoughts on how to resolve or troubleshoot this further ?

I'm having similar issues.  Host PC appears "online", but upon connecting, it unsuccessfully cycles through multiple attempts.  

Log similar to OP post:

13-03-2023__12:37:06__969 InetConnection #880281. Socket error. Name: "NAME#", host: "HOST#". Exception class: "EIdReadTimeout". Message: "Read timed out.".
13-03-2023__12:37:06__969 Connection #880281. Connection to "NAME#" failed. Mode: <Authorization>.
13-03-2023__12:37:06__969 Context #880281 removed. Mode: <Authorization>.

Same. Located in Chicago.  Log sent to support@remoteutilities.com

Also same here.