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Always Lost connection to Host

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Amjad Elmuhammady, User (Posts: 3)

Apr 25, 2023 4:29:12 am EDT

There are some PC-Host that I installed in this company cannot be connected after 2-3days. I always need to do start/restart or reinstall remotely. If both doesn't work, i need to go down and install it manually on that particular PC. I already add exception in antivirus for Remote Utilities - Host.

Pauline, Support (Posts: 2886)

Apr 25, 2023 11:18:05 am EDT

Hello Amjad,

Thank you for your message.

Have you already tried the solutions suggested in this guide? If you haven't tried some of them, please do so.
If none of the solutions in the guide above help, please feel free to send us the following data to help further diagnose the issue:
1. Windows System Events Log
2. Host settings registry key
3. Host log file/files
The guide above provides steps to collect the files as well. You can send them to support@remoteutilities.com.

Looking forward to your reply.

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