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Can only connect on my home network
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Michael Guzman,
User (Posts: 1)
Jun 12, 2023 12:48:09 am EDT
Support level: Free or trial
I have upgraded to the newest version of Remote Utilities. I have put together a new computer and transferred the host over to the new computer. It runs on win11. I can connect to the new computer through my home network, but outside of that it will not connect. Does anyone have an idea on how i can fix this. It is a free copy of the software
![](/upload/forum/avatar/c42/2020_11_06_0000.png)
Pauline,
Support (Posts: 2830)
Jun 12, 2023 7:14:27 pm EDT
Hello Michael,
Thank you for your message.
Have you already set up an Internet-ID connection as described in this guide? Please note that connecting to a remote Host over the Internet and over LAN requires some additional set up. If your Host doesn't have an Internet-ID code yet, please refer to the guide above to set up your Internet-ID connection.
If you've already set up Internet-ID connection for your Host, but still can't connect to it, please try the solutions suggested in this troubleshooting guide.
If none of the above helps to resolve the issue, please let us know.
Hope that helps.
Thank you for your message.
Have you already set up an Internet-ID connection as described in this guide? Please note that connecting to a remote Host over the Internet and over LAN requires some additional set up. If your Host doesn't have an Internet-ID code yet, please refer to the guide above to set up your Internet-ID connection.
If you've already set up Internet-ID connection for your Host, but still can't connect to it, please try the solutions suggested in this troubleshooting guide.
If none of the above helps to resolve the issue, please let us know.
Hope that helps.
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