Community


[ Closed ] [Resolved] Connection issue started today 21st

Stephen G, User (Posts: 4)
Jun 21, 2023 6:20:30 am EDT
Support level: Free or trial
Hi all, was just wondering if anyone else was having connection issues today?

I used RU all day yesterday to control a remote machine in our office, but today it fails to connect every time.  The pc shows as online in the UI, but connection always fails.

I drove into the office to check our connection and the pc itself; no problems there.  Both viewer and host using the latest versions.

Kind Regards
Stephen
Conrad Sallian, Support (Posts: 3022)
Jun 21, 2023 6:27:50 am EDT
Hello Stephen,

Could you please check connectivity now. Thanks.
Stephen G, User (Posts: 4)
Jun 21, 2023 6:36:28 am EDT
Support level: Free or trial
Hi Conrad, yep, that's it back in business!

Thanks for the prompt reply.

Cheers
Stephen

* Website time zone: America/New_York (UTC -4)