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Bug with with Dual Screns and 1 screen is rorated 90 degree.

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Brad M, User (Posts: 21)

Nov 02, 2023 11:43:17 am EDT

Found a Bug. I have dual display on remote pc. Primate screen is horizontal and the second is vertical. When doing one display at a time, the horizontal shows correctly, but switching tot he 2nd display it's not rotated and is sideways and only half the screen is shown. I've attached the screen to show it. Running version 7.2.2.0 on both.

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Bug with with Dual Screns and 1 screen is rorated 90 degree.

Pauline, Support (Posts: 2830)

Nov 02, 2023 11:58:31 am EDT

Hello Brad,

Thank you for your message.

Please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue. After enabling the feature please make sure to restart your Hosts for the changes to be applied.

Hope that helps.

Brad M, User (Posts: 21)

Nov 02, 2023 12:24:35 pm EDT

Support level: Mini

That fixed it thanks.

Pauline, Support (Posts: 2830)

Nov 02, 2023 2:18:39 pm EDT

Hello Brad,

I'm glad we were able to help!

Feel free to post another message if you have more questions or need our assistance.

Thank you.

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