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Connexion problem
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Julien Maillard,
User (Posts: 4)
Nov 17, 2023 5:59:57 am EST
Support level: Free or trial
Hello,
I'have some difficulties to connect my viewer ( 7.2.2.0) to a host (6.10.10.0). I see the computer on line but the connexion failed. I let you the logs i have on the viewer:
17-11-2023__10:30:57__028 Connection #295163. Connection to "PC-Elliot". Mode: <Authorization>. Connecting...
17-11-2023__10:30:57__028 InetConnection #295163. Internet connection to PC-Elliot (178.162.214.240:5655).
17-11-2023__10:30:57__057 InetConnection #295163. Method "Connect" - OK. PC-Elliot connected to ID server: 178.162.214.240.
17-11-2023__10:31:00__398 InetConnection #295163. Socket error. Name: "PC-Elliot", host: "178.162.214.240:5655". Exception class: "EIdConnClosedGracefully". Message: "Connection Closed Gracefully.".
17-11-2023__10:31:00__398 Connection #295163. Connection to "PC-Elliot" failed. Mode: <Authorization>.
17-11-2023__10:31:00__398 Context #295163 removed. Mode: <Authorization>.
17-11-2023__10:31:03__496 Connection #985229. Connection to "PC-Elliot". Mode: <Authorization>. Connecting...
17-11-2023__10:31:03__496 InetConnection #985229. Internet connection to PC-Elliot (178.162.214.240:5655).
17-11-2023__10:31:03__527 InetConnection #985229. Method "Connect" - OK. PC-Elliot connected to ID server: 178.162.214.240.
17-11-2023__10:31:06__433 InetConnection #985229. Socket error. Name: "PC-Elliot", host: "178.162.214.240:5655". Exception class: "EIdConnClosedGracefully". Message: "Connection Closed Gracefully.".
17-11-2023__10:31:06__433 Connection #985229. Connection to "PC-Elliot" failed. Mode: <Authorization>.
17-11-2023__10:31:06__433 Context #985229 removed. Mode: <Authorization>.
17-11-2023__10:31:38__382 Check ID Connection. Connecting...: "id72.remoteutilities.com:5655".
17-11-2023__10:31:38__480 Check ID Connection. Connected...: "id72.remoteutilities.com:5655".
17-11-2023__10:31:38__715 Check ID Connection. Request MsgTransportThread.Send. Host: "id72.remoteutilities.com:5655".
17-11-2023__10:31:39__483 Check ID Connection. After process message. Host: "id72.remoteutilities.com:5655". MsgCode: 10
Hope i could have an answer quickly.
thanks.
I'have some difficulties to connect my viewer ( 7.2.2.0) to a host (6.10.10.0). I see the computer on line but the connexion failed. I let you the logs i have on the viewer:
17-11-2023__10:30:57__028 Connection #295163. Connection to "PC-Elliot". Mode: <Authorization>. Connecting...
17-11-2023__10:30:57__028 InetConnection #295163. Internet connection to PC-Elliot (178.162.214.240:5655).
17-11-2023__10:30:57__057 InetConnection #295163. Method "Connect" - OK. PC-Elliot connected to ID server: 178.162.214.240.
17-11-2023__10:31:00__398 InetConnection #295163. Socket error. Name: "PC-Elliot", host: "178.162.214.240:5655". Exception class: "EIdConnClosedGracefully". Message: "Connection Closed Gracefully.".
17-11-2023__10:31:00__398 Connection #295163. Connection to "PC-Elliot" failed. Mode: <Authorization>.
17-11-2023__10:31:00__398 Context #295163 removed. Mode: <Authorization>.
17-11-2023__10:31:03__496 Connection #985229. Connection to "PC-Elliot". Mode: <Authorization>. Connecting...
17-11-2023__10:31:03__496 InetConnection #985229. Internet connection to PC-Elliot (178.162.214.240:5655).
17-11-2023__10:31:03__527 InetConnection #985229. Method "Connect" - OK. PC-Elliot connected to ID server: 178.162.214.240.
17-11-2023__10:31:06__433 InetConnection #985229. Socket error. Name: "PC-Elliot", host: "178.162.214.240:5655". Exception class: "EIdConnClosedGracefully". Message: "Connection Closed Gracefully.".
17-11-2023__10:31:06__433 Connection #985229. Connection to "PC-Elliot" failed. Mode: <Authorization>.
17-11-2023__10:31:06__433 Context #985229 removed. Mode: <Authorization>.
17-11-2023__10:31:38__382 Check ID Connection. Connecting...: "id72.remoteutilities.com:5655".
17-11-2023__10:31:38__480 Check ID Connection. Connected...: "id72.remoteutilities.com:5655".
17-11-2023__10:31:38__715 Check ID Connection. Request MsgTransportThread.Send. Host: "id72.remoteutilities.com:5655".
17-11-2023__10:31:39__483 Check ID Connection. After process message. Host: "id72.remoteutilities.com:5655". MsgCode: 10
Hope i could have an answer quickly.
thanks.
Pauline,
Support (Posts: 2886)
Nov 17, 2023 1:19:21 pm EST
Hello Julien,
Thank you for your message.
Before we can proceed to further troubleshooting, please try updating your Host to the latest version 7.2.2.0 since the issue is most likely caused by a version mismatch. You can use Simple Update method or use Remote Install Tool. If you're unable to update Host remotely, please try updating it manually by downloading the latest Host installation file here and running it on the remote machine.
Hope that helps.
Thank you for your message.
Before we can proceed to further troubleshooting, please try updating your Host to the latest version 7.2.2.0 since the issue is most likely caused by a version mismatch. You can use Simple Update method or use Remote Install Tool. If you're unable to update Host remotely, please try updating it manually by downloading the latest Host installation file here and running it on the remote machine.
Hope that helps.
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