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This gets a little weird so hang with me. I am using version 6 if that matters.

I have a client who has several PCs in one location that are running host. I can access all of them except for one remotely (on a different network across the internet). However, I can access that PC just fine from the same network if I switch to IP from ID. Here are some things I have tried...

1) Uninstall and reinstall the host software
2) Completely turn off all AV
3) Put specific allowances in the Windows firewall for the ports
4) Completely turn off the Windows firewall
5) Change the ports the host software is using
6) Change the IP address for the PC
7) Generate a new ID number
8) Generate a new certificate
9) Installing a completely new viewer on a PC that has never had it installed before

While making these changes I was on another PC on the local network and I would try it using IP and it would work fine, then I would disconnect and switch to ID and it would fail by continually telling me it could not connect.

Any ideas?

I went to C:\ProgramData\Remote Utilities and in that directory, there is one file named install, and two directories named msi and printer_output. There is no Logs directory. There is a logs directory under c:\program files(x86)\remote utilities - host. Perhaps these are the files you are looking for?

Logs sent

Any news? I would really like to get this resolved for my client.

Your public server when using ID, of course by IP I am on the same local network going straight to the machine. I have never had a custom server.

I downloaded and ran Viewer 7.2.2.0 as requested, the results were the same. I should also point out that I have tried connecting to the installed agent using the ID from multiple PCs, both on the same network and across the internet, the results are the same.