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Endless opening of the desktop on a remote machine

Sergey Ignatov, User (Posts: 1)

Dec 12, 2023 2:58:06 am EST

Hello! There was a problem connecting. When I try to connect to the host, the connection begins an endless process of opening remote desktop windows. On other computers, when connecting to this computer, this error does not occur and everything goes as normal.

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Endless opening of the desktop on a remote machine

Peter Gray, User (Posts: 51)

Dec 12, 2023 12:06:13 pm EST

Support level: Starter

Ho Sergey. That looke exactly like what happens when the host computer you are connecting to is also the viewer computer you are connecting from. I've done that accidentally a number of times. Only one connection is actually opened, but the host screen displayed is that of the viewer, which changes as a result, and that change propagates down the screen.

Pauline, Support (Posts: 2860)

Dec 12, 2023 1:02:29 pm EST

Hello Sergey,

Thank you for your message.

Yes, Peter is absolutely correct in this case - this screen usually appears when you’re connecting to Host running on the same machine as your Viewer. Please try connecting to Host located on a different machine and see if the issue persists.

Hope that helps.

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