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Hello:

Urgent, all connections are showing offline, we are two network administrators and we both have the same problem. I checked with a remote computer user and they have the program active and it appears without errors, I don't see them connected.

I have Windows 10 x64 with Remote Utilities Viewer 6.10.10.0

I do not have a folder "C:\ProgramData\Remote Utilities\Logs"

In ""C:\ProgramData\Remote Utilities\" there are no files, only the folder "C:\ProgramData\Remote Utilities\printer_output"

On some remote computers I could connect with the Remote Utilities ID, but using IP from another VPN (Hamachi), and on another remote computer Remote Utilities Host is not active and does not show an error

Could it be that Remote utilities Viewer has problems? We are two users that the same thing happens to us

This is the LOGs of a computer that appears disconnected and I asked them to restart, I connected in another way to activate the program and it does not start, it appears in gray.

Now all online connections appear.

1:07 EST all my remote current connections dropped and now my address book shows all connections offline.  Something is up.  

I am coming from 68.93.142.24x subnet on AT&T GigaFiber and all other internet activity is functioning fine. I can see servers at the same network using RDP and login so I know it is not a local issue.