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host asks for user and password with a modal

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Alfonso Cataldi, User (Posts: 2)

Feb 22, 2024 10:48:55 am EST

Good evening, when I am connected to a host to install a software and on the remote PC a modal opens asking for credentials (user and password) I don't see them and therefore I can't install the software, can this problem be solved?

Pauline, Support (Posts: 2886)

Feb 22, 2024 12:17:19 pm EST

Hello Alfonso,

Thank you for your message.

Could you please double-check if you’re using Host and not Agent? This issue usually occurs when Agent is used instead of Host since Agent doesn’t provide administrator privileges to install software. For more information please see this page.

Hope that helps.

Alfonso Cataldi, User (Posts: 2)

Feb 23, 2024 3:10:54 am EST

Support level: Free or trial

I'm using Agent. I try with Host installation.

Thanks

Alfonso

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