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Logged on but not connecting

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Gary, User (Posts: 2)
May 24, 2024 8:36:06 am EDT
Support level: Free or trial
So this happens with only one of my connections and seems to happen intermittently. I figure that means there is an issue with the remote PC. I try to connect and have the hold screen with the world made up of ones and zeros for a long time, greater than 20 minutes. I close it out and on the screen in Viewer that shows all of my connections, this connection has a green icon and is under "Logged on". I click on it and it goes back to trying to connect but I don't get to see the remote screen. Could it be that a Microsoft update or the firewall is closing the port? Or is there something else to look at?
Pauline, Support (Posts: 2887)
May 24, 2024 1:09:20 pm EDT
Hello Gary,

Thank you for your message.

Could you please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab? After enabling the feature, please make sure to restart your Host to apply changes.

Let us know if this helps.
Gary, User (Posts: 2)
May 30, 2024 7:05:17 am EDT
Support level: Free or trial
Thank you Pauline! That did the trick!

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