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Simple update not working on WIndows 11

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m b, User (Posts: 1)

Oct 15, 2024 9:21:44 pm EDT

So I am on a free account up to 10 computers, and I have tried to simple update to 7.5 and 7.6 versions. One of computers is windows 11.
Like i am from another computer viewer and I run simple update to update the remote computer.

When i do simple update, the remote utilities service disappears from the list of windows services!

Anyone else has a same issue?
Thank you!

Conrad Sallian, Support (Posts: 3074)

Oct 16, 2024 5:04:38 am EDT

Hello,

Thank you for your message.

This behavior looks like activity of antivirus software. Please, make sure that the Host is added to a/v software exceptions as described here.

Hope that helps.

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