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[Resolved] Wont connect if host laptop lid is closed

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John Nelson, User (Posts: 2)

Nov 05, 2024 4:42:05 pm EST

So i have just started using this program, and its installed on 2 windows 10 laptops. The machine i want to control (Laptop A) has the lid closed all the time I believe ihave changed the windows setting to "do nothing" when the lid is closed. But with the lid closed i cant connect with Laptop B. soon as i open the lid it connects

have i missed a setting somewhere

Pauline, Support (Posts: 2886)

Nov 05, 2024 9:16:25 pm EST

Hello John,

Thank you for your message.

If you’re already using the latest version of Remote Utilities 7.6.2.0, could you please try enabling the Use legacy capture mode feature in the Host Settings -> Other settings? After enabling the feature, please restart your Host to apply the changes.

Let us know if this helps or if the issue persists.

John Nelson, User (Posts: 2)

Nov 06, 2024 5:22:34 pm EST

Support level: Free or trial

Hi There

That appears to have fixed it. thank you

Pauline, Support (Posts: 2886)

Nov 07, 2024 11:05:01 am EST

Hi John,

I'm glad to hear we were able to help!

Please feel free to contact us again if you have any questions.

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