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Can only connect to RU server through local IP
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Jim Papadimitrios,
User (Posts: 1)
Jan 09, 2025 4:58:34 pm EST
Support level: Free or trial
i am currently evaluating whether to switch from my current remote access software package which is a recurring SAAS model that gets more expensive every year.
i found remote utilities through some recommendations on an online forum.
i've been able to test most features and although not quite as good as my current setup there are some features that are indeed better.
i'm close to pulling the trigger and purchasing the Pro license but not until i can figure out my main issue
i need to install and run RU server. not for auth but mainly for the sync'd address book feature.
i constantly need to add/remove clients and use multiple pc's for access so a sync'd database is crucial.
i can manually sync using one-drive and google drive but dont like having to export/import after every change.
so here's my problem i cant get the viewer to sign into the RU server through a WAN address.
i can get it to connect if i configure a local ip connection.
yes, i have even tried manually opening the ports in my firewall even though i shouldnt have to.
yes the service seems to be running ok.
i have also tried setting the RU server as a DMZ in my router and completly turning off my firewall.
i am able to successfully forward port 5670 and connect the remote server app through the wan.
when i run from a command prompt Test-NetConnection 173.32.xxx.x –port 5655 it comes back as successfull connection.
i have even tired configuring the RU server on 2 other PC's with same problem. all windows 11.
i have even tried installing on my google cloud server running windows server r12 with same problem.
any suggestions would be appreciated. my current saas subscription is about to expire and if i cant find an acceptable alternative i'll have to renew and wait till next year to try again.
thanks
jim
i found remote utilities through some recommendations on an online forum.
i've been able to test most features and although not quite as good as my current setup there are some features that are indeed better.
i'm close to pulling the trigger and purchasing the Pro license but not until i can figure out my main issue
i need to install and run RU server. not for auth but mainly for the sync'd address book feature.
i constantly need to add/remove clients and use multiple pc's for access so a sync'd database is crucial.
i can manually sync using one-drive and google drive but dont like having to export/import after every change.
so here's my problem i cant get the viewer to sign into the RU server through a WAN address.
i can get it to connect if i configure a local ip connection.
yes, i have even tried manually opening the ports in my firewall even though i shouldnt have to.
yes the service seems to be running ok.
i have also tried setting the RU server as a DMZ in my router and completly turning off my firewall.
i am able to successfully forward port 5670 and connect the remote server app through the wan.
when i run from a command prompt Test-NetConnection 173.32.xxx.x –port 5655 it comes back as successfull connection.
i have even tired configuring the RU server on 2 other PC's with same problem. all windows 11.
i have even tried installing on my google cloud server running windows server r12 with same problem.
any suggestions would be appreciated. my current saas subscription is about to expire and if i cant find an acceptable alternative i'll have to renew and wait till next year to try again.
thanks
jim
Conrad Sallian,
Support (Posts: 3089)
Jan 09, 2025 6:36:30 pm EST
Hello Jim,
Thank you for your message.
First, you might be able to eliminate the need to use RU Server. If you're the only user of the Viewer, you can use the Portable Viewer option. All configuration and address book files will reside in the same folder as the main executable, allowing you to run just one instance of the Viewer. You can use it from a USB stick or cloud storage (like Dropbox), in which case all your address books and configuration files will automatically "sync" by virtue of being stored in the same folder.
If you’re using a USB stick, make sure to protect your address book by enabling address book encryption. Also, consider using backups to prevent data loss or corruption.
If the portable option doesn’t work for you, please let us know, and we’ll help you troubleshoot the server issue. Please note that RU Server might be overkill for a single-user configuration, especially if you're only using specific features like address book synchronization.
Hope this helps!
Thank you for your message.
First, you might be able to eliminate the need to use RU Server. If you're the only user of the Viewer, you can use the Portable Viewer option. All configuration and address book files will reside in the same folder as the main executable, allowing you to run just one instance of the Viewer. You can use it from a USB stick or cloud storage (like Dropbox), in which case all your address books and configuration files will automatically "sync" by virtue of being stored in the same folder.
If you’re using a USB stick, make sure to protect your address book by enabling address book encryption. Also, consider using backups to prevent data loss or corruption.
If the portable option doesn’t work for you, please let us know, and we’ll help you troubleshoot the server issue. Please note that RU Server might be overkill for a single-user configuration, especially if you're only using specific features like address book synchronization.
Hope this helps!
Benny Tucker,
User (Posts: 39)
Jan 10, 2025 7:04:02 pm EST
Support level: Plus
From your description, it sounds like you are trying to connect to server, within the same lan.
If that is the case, then you would connect using the IP address. Only when you're out of your local lan, would you need to connect using hostname. There might be some static routes that you could enter into your router that would allow loopback. Hope this helps.
If that is the case, then you would connect using the IP address. Only when you're out of your local lan, would you need to connect using hostname. There might be some static routes that you could enter into your router that would allow loopback. Hope this helps.
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