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Mouse pointer moves on blanked screen

Mike Mossel, User (Posts: 12)

Jun 26, 2021 2:35:26 am EDT

When I use locked input + blank screen on the remote pc, the remote mouse pointer is visible and moves on the remote screen when I move the mouse on my screen.
Please help?

Pauline, Support (Posts: 2938)

Jun 28, 2021 9:45:59 am EDT

Hello Mike,

Thank you for your message.

Unfortunately, this is expected behavior caused by some technical specifics of the screen blanking mechanism. Hopefully, we will be able to fix it in our future updates, but we cannot provide any specific ETA on this yet. Sorry for the inconvenience.

Please let us know if you have other questions.

Mike Mossel, User (Posts: 12)

Jun 28, 2021 11:46:38 am EDT

Support level: Free or trial

Dear Polina,
Thanks for your answer.
Kind regards,
Mike.

Mike Mossel, User (Posts: 12)

Jan 09, 2025 10:52:06 am EST

Support level: Free or trial

When I use locked input + blank screen on the remote pc, the remote mouse pointer is visible and moves on the remote screen when I move the mouse on my screen.
Is there already a solution to this problem I have reported in 2023?

Conrad Sallian, Support (Posts: 3123)

Jan 11, 2025 2:42:15 pm EST

Hello Mike,

We are exploring the possibilities of hiding the mouse cursor as well. We will let you know if we manage to solve this issue.

Thank you.

Mike Mossel, User (Posts: 12)

Jan 11, 2025 3:57:34 pm EST

Support level: Free or trial

Thank you!

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