Community

« Back to Windows version

One-click exe package not generating remote id when loaded from config

Support level: Plus
I've noticed when I generate the HOse exe package, one click,  from a config, it  doesn't generate the new internet-id code, on a new install..  This only happens if I load the config, here is the screenshot of the config option that is loaded.

This is on version 7.6.2.0
Attached Files
One-click exe package not generating remote id when loaded from config
Hello Brad,

Thank you for your message.

Have you tried enabling the very last checkbox When updating existing Hosts, overwrite their Internet-ID…? It might be not generating if there are any traces of a previous Host installation, so enabling this option might help with resolving the issue.

Let us know if this helps.
Support level: Plus
I;ve tried it twice on new computers,  it didn't generate the I.D., i had to do it manually, and it also didn't e-mail the id to me.  I can e-mail you a copy of the installer so you can test.
Hi Brad,

Thank you for the clarification.

Does this happen only with one specific One-Click installer or with each one you generate? Yes, please feel free to send us the installation file to support@remoteutilities.com or you can also open a new ticket and submit the file there.

Looking forward to your reply.
Submit a reply

* Website time zone: America/New_York (UTC -4)