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Sound capture doesn't work in Full Control

Support level: Free or trial
I'm using Remote Utilities host and viewer, both the latest available version from RU.  The host is installed and running as a regular Windows service, the viewer is the portable version.  I have Audio Capture enabled in a Full Control session back to the host, but I have no audio at all from the host when I'm connected.  Capture Sound is checked off in the connection.  I get no audio from any browser, application, etc.  Even the Windows sound effect when I change volume doesn't sound, nor do regular built-in Windows audio player output.  

Audio works fine on the host if I'm in front of it and going through the only audio output on the device.  It just doesn't work via Remote Utils.  

Restarting the host service or rebooting the  machine itself doesn't change anything, nor does disconnecting/reconnecting.  

Is there anything I can do to fix or try?
Hello,

Thank you for your message.

Could you please let us know what versions of Windows are running on both of your machines? We will see if we can reproduce this issue in our environment.

Looking forward to your reply.

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